DNext
DNext is a Cloud Native Digital Customer Engagement Platform enabling rapid productification and delivering digital customer experience in flexible, fast and reliable manner.
DNext Benefits
DNext is an industry specific Customer Engagement Platform aimed at greatly simplifying Order Entry and Management operations while keeping technology standards in focus and providing best customer delight in the market differentiating itself from rest of the market providers. Some of the benefits of the system is as follows:
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Based on open-source technologies
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Compliant with TM Forum standards
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Compliant with BPMN2.0 business process modeling
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State-of-the-art Catalog Driven Order Management
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Single master centralized product catalog
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System works on OpenShift Cloud Platform
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All UI Layers are fully responsive
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Supports CI/CD pipeline and design
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Microservices based architecture
As can be seen from the figure above,
basic DNext components are as follows:
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Centralized Product Catalog
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Catalog Driven Order Management
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Customer Contact Center
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Partner Backoffice Management
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Identity&Access Management
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OmniChannel Layer
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Rule Engine
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UFE EShop
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API Manager & ESB
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Sales Force Automation (roadmap)
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Case Management (roadmap)
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Revenue Management (roadmap)
DNext
Pilliars of DNext are as follows
DNext aims to provide value thru KPIs. The below KPIs are determined before product design and carried over during implementation making sure that the system achieves these goals compared to incumbent non-digital applications.
DNext aims to provide value thru KPIs. The below KPIs are determined before product design and carried over during implementation making sure that the system achieves these goals compared to incumbent non-digital applications.
