ITSM SYSTEM POLICY

​​PIA BILIŞIM HIZMETLERI A.Ş. may have commercial service-specific and confidential information of the customers it serves during its activities. Our primary goal is to ensure the trust of the institutions and organizations we serve and to ensure the security of the information assets we use for the services we provide.

In this context; our relationships with the customers, official institutions and suppliers we cooperate with are very valuable. The continuity of the services we provide, the confidentiality of the information we hold, the integrity of the information assets of our customers or ourselves are of great importance. For this purpose:

1. To protect the confidentiality, integrity, accessibility and continuity of all corporate and personal information within the scope,

2. In accordance with legal regulations, legislative provisions and contracts; to provide our services without errors, in the shortest possible time and without interruption,

3. To allocate, establish, operate and continuously improve our information technology service management system in a way that meets the requirements of the ISO/IEC 20000-1 BTSYS standard,

4. To ensure that business processes are carried out in accordance with the policies and procedures prepared and approved within the scope of the information technology service management system,

5. To comply with all legal regulations and agreements related to information technologies,

6. To identify and systematically manage risks to information assets,

7. To provide training that will develop technical and behavioral competencies in order to increase information security awareness,

8. To create a dynamic structure and increase communication with authorities in order to adapt to the developments and changes in the field of information technologies.

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